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Burst Pipes, Blocked Drains or Severe Leaks? We Are On the Way.
A plumbing emergency doesn't wait for business hours, and neither do we. Whether it is a burst water pipe flooding your living room at midnight, a severely blocked toilet backing up, or an urgent commercial plumbing failure costing your business money, Gold Coast Hot Water & Gas is ready to respond.
Emergency right now? Let us help.
24-hour emergency callouts
Upfront price before we start
We reply within the hour.
What Counts as a Plumbing Emergency?
If a plumbing issue threatens your safety, risks structural damage to your home, or halts your business operations, it is an emergency. Call us immediately if you experience:
- Burst Pipes & Flooding: Rapidly escaping water that can ruin your carpets, plasterboard, and foundations.
- Raw Sewage Backups: Blocked main sewer lines causing waste to overflow into your showers or yard.
- Gas Leaks or Smells: Suspected gas leaks that pose an immediate fire, explosion, or inhalation hazard.
- Total Loss of Hot Water: Completely cold showers, or major hot water storage tanks leaking heavily from the base.
- Commercial Restroom Failures: Blockages or plumbing breakdowns in restaurants, offices, or retail spaces that disrupt trade.
How to Handle a Plumbing Emergency Before We Arrive
1
Isolate the Water or Gas
Find your main water meter (usually near your front boundary) or gas valve and turn it clockwise to shut down the supply. This instantly minimises property damage.
2
Turn Off Electricity
If water is pooling near electrical outlets, light switches, or appliances, safely turn off your power at the main switchboard.
3
Clear the Area
Move furniture, electronics, or stock away from the water or gas source to protect your belongings.
4
Call the Experts
Contact our emergency line. Keep your phone line free so our responding technician can update you on their arrival time.
Preventative Plumbing Maintenance Services
The absolute best way to handle a plumbing emergency is to stop it from happening in the first place. We offer complete scheduled maintenance for homes and commercial assets.
CCTV Drain Inspections
Dropping high-definition cameras down your lines to catch cracked pipes or aggressive tree roots before they cause a total blockage.
Hydro-Jetting Cleans
Using high-pressure water blasting to scour grease, debris, and silt out of storm and sewer lines.
Valve & Seal Servicing
Regular checks on pressure-limiting valves, tap washers, and toilet seals to prevent quiet, costly leaks.
FAQS ・ QUICK ANSWERS
Frequently Asked Questions
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We treat true plumbing emergencies with the highest priority. Because we are based locally on the southern Gold Coast, we aim to have a licensed technician at your doorstep as quickly as possible. When you call us, we will give you an honest, transparent estimated arrival time based on traffic and current dispatch locations.
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Our standard trading hours are 7:00 AM to 4:00 PM, Monday to Friday. Calls received late at night, on weekends, or during public holidays do incur an after-hours emergency fee to cover our standby staff. However, we always provide a 100% upfront, transparent quote before we begin any repair work, so you face zero surprises.
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We can repair any pipework, drainage, or fittings located within your property boundary. If a water main burst or sewage blockage occurs outside your property line on the street, it is generally the responsibility of the City of Gold Coast council. If you are unsure where the blockage sits, we can use our locating equipment to pinpoint it for you.
Proudly servicing all suburbs across the Gold Coast
We provide rapid 24/7 emergency plumbing response across Burleigh Suburbs, Varsity Lakes, Robina, Currumbin, Tugun, Palm Beach, Elanora and surrounding areas.
Contact Our Team Today for an Upfront, Free QuoteContact information
No hot water, smell gas or planning an upgrade? Get in touch and we'll sort it. We answer the phone 24/7 for emergencies.
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0467 886 778
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info@goldcoasthotwaterandgas.com.au
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Gold Coast, QLD and surrounds